Lessons from a 2 year old...

You may be asking yourself what possible lesson a 2 year old can teach you. Well,  here is our grand daughter Samantha. A few moments ago she called (with the help of mom) to speak with Grandma. I answered the phone and all I heard was, "it's not Grandma, its Grandpa!" Apparently I was not the intended receiver for her message. She wanted nothing to do with me, this one was all for Grandma.
So here is the lesson, have you ever made a call with such focus and intention to speak to your client, lead, prospect, that you ignored the assistant on the line? Talk about a death knell!
Of course, Samantha has not learned phone etiquette yet, who expect her to? But you? You, should know better! So many times I have seen people zip by the receptionist to rush toward the client, ignore the assistant on the phone because their message was more important.
Wow, one of the strongest contacts we make is with the executive assistants. These folks (both male and female) are not only like gold, apparently they are people too! Imagine that! I make it my mission to get to know them very well. They have the inside track and often become good friends over time.
So in the words of my mother, BE NICE when communicating with people on the phone. You never know when it will pay you huge dividends!
Oh, and Samantha, I called HER back!