Leaders on Leadership

We asked Tony Haddad (Past President AMCTO) six key leadership questions for today’s existing and upcoming leaders, here are his responses...

Was there one experience that really helped your career? Why?

      My career was assisted by a secondment to manage a public transit company.  This provided me with valuable operational experience to blend with corporate administrative skills to provide a more balanced perspective toward leadership and providing direction and advice to staff and board of directors.

What do you believe to be the most important leadership skill?

        I think the one of the most important leadership skills is the ability to assess matters and provide advice/direction in a timely manner. The ability to articulate and communicate to your audience is essential to effective leadership.

 What do you consider to be the most important decisions you make in your role as a leader?

       Among the most important decisions leaders make are those based on collaborative consultations with colleagues, representing the best interests of the organization.

 In your opinion, what is the biggest challenge facing tomorrow’s leaders?

In your opinion, what is the biggest challenge facing tomorrow’s leaders?

        Challenges facing tomorrow’s leaders will include support networks that include sufficient experience to support leadership initiatives.  In addition, adaptation to cultural shifts in how we communicate and effectively engage stakeholders and customer expectations.

 What one thing is it that a newly appointed leader needs to be doing more of?

      Newly appointed leaders should ensure and encourage collaborative consultation among the leadership team, comprising diverse representatives to and sustain effective decision making.

 What advice would you give to a new and upcoming leader?

        Surround yourself with a balance of skilled professionals, new and seasoned, with a cross-section of experience as the basis for a dynamic and effective leadership team.

Employees-Don't beat 'em, Treat 'em

Have you ever watched the TV show Undercover Boss?

The theme is simple, the boss goes undercover to discover for him/her self how the employers are feeling about the company what efficiencies can be improved etc...

More often than not the boss is shocked to learn about their employees. It makes for interesting TV.

The key result every time I have watched this show is that people just want to be recognized for being people.

Sure it's great PR for the company to do this and the employee usually gets a bonus, but the big plus is that the employee is recognized as a human being.

Tears are shed, promises made and change generally happens.

Do you have to go undercover to find these things out in your organization? I don't think so.

By remembering their style either say, "Thanks for a job well done" or "You are awesome!" It's that simple.

Treat them with the respect they deserve rather than beat them into your way of thinking, it does work, heck maybe you want to show this to YOUR boss!

Resilience

Well, I suppose for some summer has arrived. Hey, its the May two four weekend right? Let me tell you, that is not all that has arrived.

We have a very healthy crop of dandelions this year as well.

Hardy little things aren't they? I have pulled, yanked, sprayed (with soap and stuff) and still they are basking in the sun.

Do you have days when you feel like a dandelion? No matter what is thrown at you, you just keeping clinging to the earth?

Resilience, a good quality in humans, not so much for dandelions...

Dive Dive Dive

One of my boyhood dreams was to be a submariner.

If the Canadian Navy had actually had a fleet of operating boats, perhaps life would have been very different.

The Canadian fleet of the early 60’s consisted of 4 four old Oberon class diesel submarines. These operated on a marginal basis at best. We did not have the fancy fleet like the Americans.

I would read in National Geographic of their great Navy fleets and this new submarine that was atomic powered, the Nautilus. This was the future. Imagine a boat that could cruise under the polar cap and around the world with no need for refuelling! This was the stuff of fiction, not reality in Canada.

What was this compulsion towards submarines? I have asked myself that many times. Self diagnosing all my strange psychosis trying to figure out if I had some hidden meaning in wanting to be in a boat (they are called boats not ships) that was built for stealth and secrecy and black ops. Being a high “C” style that fit my personality style, after all, we “C”s like our privacy and our secrets. 

Nope, I just thought it would be a neat career.

A few years ago we were speaking in New York and driving back we tripped across the US submarine service museum at Groton Conn. Imagine the thrill when we found the Nautilus sitting there at permanent dock with FREE tours!

 I was like that kid of 10 complete with goose bumps itching to get on board and discover her secrets. It was fabulous. I had waited over 40 years to realize that dream.

However I had still not actually dived in a sub. Then we came to Aruba... This year I had the opportunity to board a tourist submarine and dive to 130 feet! Wow, what a thrill! Imagine getting off a cruise ship to get on a boat that is designed to sink! 

Barb did not come...

              

           

So what is the message of all this?

Delayed gratification is a term we don’t hear very often in today’s world. Everyone wants everything now. There is no waiting in this instant society. Instant breakfast, instant on for my iPad, instant coffee, everything is no more waiting.

If we think back to previous generations they were used to this idea of delayed gratification. There’s was a world of economic uncertainty and no credit. They had to wait for the toys and better things in life. When was the last time you heard of someone sleeping on the idea of a purchase before saying yes?

Perhaps this is the time to re-instate that theory. Imagine how different the world may be. No more impulse shopping. No more closets full of wasted clothes. No more beta machines because they were out first. 

Come on, I know I was not the only one who fell for that!

The old saying “good things come to those who wait” might still have life in it... 

Only One Captain

Only One Captain

While working on a cruise ship is exciting and a great way to see the world one must always remember there is only one Captain on board.

The Captain is the ultimate authority on a ship. His word is final, and not to be questioned. That is the command role of senior officers.

We have sailed with many different styles of Captains. Some are very reserved, quiet, serious, and all business. They are probably “C” and “D” styles. They are not very talkative when we are on the bridge doing a commentary of the port being sailed into. They are respected for their authority and precision and expect others to do their job as directed.

We have also met Captains who have “S” in that mixture and are a real pleasure to sail with. Talkative and concerned we are comfortable they command with not only respect from their crew but the crew also like them a lot.

Here we are pictured with Captain Tony of the Princess Coral, a really nice guy.

Of course when you are responsible for 3,000 lives and a ship worth over $350 million there is not a lot of room for any kind of joker. This is serious business and every Captain we have ever had the privilege to sail with has demonstrated a no nonsense, serious approach to his command. We have always enjoyed working with these pros.

We may be the Dynamic Duo and meet people from all walks of life through our workshops on Teamwork, Teambuilding, Communications, Leadership, Emotional Intelligence and our newest Bullying in the Workplace, but we know there can only be one Captain. While we may work well as a team there are lines we each respect and don’t cross. When it comes to program content Barb is the Captain, when it comes to relationships Bill is the Captain. This way we both have designated areas of responsibility and we take them seriously.

With all that being said we often have passengers on board who are captains in their own world. Some are captains of industry, manufacturing, religion, and even their own small boats. We have met ambassadors, politicians, judges, even a Supreme Court Justice, who are all captains of their country as well. However on board, there is only one Captain. We see lots of armchair quarterbacks when we miss a port due to weather or other unsafe conditions, but there is only one captain and he makes that decision.

In most companies the most effective Captains operate differently from their sea counterparts. On land these managers/leaders often consult with their deputy managers, for valuable insight into the operation of the various departments. It can be much more collaborative, than in a pseudo military environment.

Land, or the office, is not the place for a command structure and in fact is probably the weakest form of leadership. On land the serving leader is the highest level of leadership. Caring and compassionate with vision and direction is the formula for success in today modern companies.

So as you can see there are different styles for management and effective leadership.

Our hope for your department is that there are no Captain Ahabs at the helm. If there are... we need to talk.

Feeling Crabby?

This past August, Bill was on a cruise ship travelling through New England. One of the taste treats from the Atlantic ocean is Blue crab.

A fisherman I met on the dock explained to me how they catch these delectable creatures. The catching part was not too hard. The keeping part however required a unique knowledge of crab personality!

You see, if you catch just one crab and put it in the pail, it will climb out. You need to put a lid on the pail right away to prevent the escape of your dinner. However once you have two or more crabs in the pail, you can throw the lid away. Why?

Crabs are like some unsuccessful people you met in your life. They do all kinds of things to keep others from achieving goals or improving themselves. This can take the form of office politics, gossip, role-playing, promoting mediocrity, and so on.

The good news is if people try that, you don't have to buy into it. You can stay out of the pail in the first place by refusing to be a crab.

Instead of pulling others down, try raising them up.

There is more success in helping others gain than in being a crab! Besides, crabs are ugly.

Preparation

Today as I sit in Canadian Tire getting new snow tires, I am actually ahead of the curve when it comes to winter prep.
How often do we leave tasks like this till the last minute and then wonder why we can't get traction on the issue?
I know In the past I have been guilty of this type of procrastination, how about you?
What "tires" do you need to change to get better results in your life?
What are your "wear indicators" telling you? On tires it is obvious, sometimes in us they are hidden in stress, anger, impatience, to name a few.
Give yourself a check up from the neck up and see if it is time for some new wheels.

Home away from home

When you travel as much as we do, about the last thing we look forward to is another sterile, generic, hotel room. Over the past few years we have experienced some wonderful B&B's. What a refreshing way to spend an evening, and what beautiful surroundings.
Often the other guests are fascinating too! Last time we stayed here there was a judge who shared breakfast with us. Some great conversation happened over warm croissants.
Truly great hosts at this establishment as they remembered us from our visit two years ago, right down to what I take in my coffee. Now theta is customer service. Not like the fancy hotel and cookie blog from earlier.
The message for today's blog is make the best of travel. Don't just opt for another bland hotel room, go for something unique and make it your home away from home.
I have included a picture of Viewfield in Walkerton.